Return and Exchange Policy

We accept returns and exchanges within 7 days from the delivery date in accordance with the following policies and procedures. 

If you have any problem with your Faith-Home-Love purchase please contact us within 7 days of the delivery date and we will do everything reasonable to resolve the issue to your satisfaction.  If an exchange or return is necessary, we will accept un-washed, un-worn, un-damaged, and un-soiled merchandise for return or exchange. We reserve the right to charge a 15% re-stocking fee on any return or exchange which will be at our sole discretion.  The client will be notified prior to the items being returned if the re-stocking fee is necessary.

All hangtags and labels must be attached to the item and proof of payment must accompany the item(s) at time of return. All items are subject to inspection. Shipping costs are not refunded. Please use the most economical shipping method when returning an item to us. Should you be exchanging an item we will ship the new item to you via Ground service at no extra charge (US orders only). If you wish to have the item expedited to you then you will be responsible for the shipping charges. 

Where do I ship my return or exchange? Returns and exchanges must be first authorized by email by sending a request to support@faithhomelove.com. Once received we will contact you with further directions.  Please include your reasons for the return or exchange along with any photos if required in the email. 

How should I ship my return or exchange? Pack and seal your package securely, in the original packaging if possible. To be properly processed, your return/exchange must include a copy of your receipt. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD. 

When will my credit card be refunded? Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.